Here's the bottom line: Gartner estimates that 32% of all employees will work remotely at least some of the time by the end of 2021, up from 17% in 2019. Zoom has kept its expansion rate over 130% for 14 consecutive quarters, meaning the average customer spends at least 30% more each year. That has indeed translated into customer satisfaction. CEO Eric Yuan once said: 'My number one priority is to make sure our employees are happy, and then they can deliver happiness to our customers.' And he has clearly made good on that mission.Īccording to Glassdoor, 88% of employees would recommend Zoom to a friend, and 95% approve of Yuan's leadership. A strong corporate cultureĪs a final point of consideration, investors shouldn't overlook the impact of Zoom's founder-led management team. And that popularity should keep the company on the radar of potential clients. However, Zoom's popularity soared during the pandemic, so much so that its brand name has become a verb. Looking ahead, shareholders should expect tough competition with Microsoft, a tech titan with much deeper pockets. In short, Zoom's comprehensive communications platform is designed to meet the needs of modern enterprises, whether their employees are in the office or working remotely. Those solutions are then made available through the Zoom App Marketplace, adding Zoom functionality to popular software like Microsoft Teams, HubSpot, and Salesforce.

That's particularly relevant, because just 25% of enterprise meetings will take place in person by 2024, down from 60% today, according to technology research company Gartner.Īdditionally, the Zoom Developer Platform is a suite of tools that allow third-party developers to build integrations and applications with Zoom. And Zoom Rooms is a conferencing solution for hybrid workforces, blending software and hardware to turn corporate offices into professional collaboration suites. To that end, the company aims to displace legacy communications infrastructure.įor instance, Zoom Phone is a cloud phone system that eliminates the need for costly on-site hardware. But Zoom's platform goes much deeper, providing a comprehensive solution for voice calling, videoconferencing, messaging, and content sharing. Its cornerstone product is Zoom Meetings, an app that makes it possible for people to work and engage remotely. Zoom is a video-first communications company.

Zoom video stock